Responsible Gaming
at db22
At db22, we believe gaming should always be a source of entertainment — never a source of distress. Our platform provides every player in Bangladesh with the tools, information, and support needed to stay in control, set healthy boundaries, and enjoy the db22 experience safely and responsibly.
Our Commitment
How db22 Keeps You Safe
Responsible gaming is not a box-ticking exercise at db22 — it is a core part of how we operate. Every feature on this page is available to every player in Bangladesh at no cost. We actively monitor gameplay patterns for signs of problematic behaviour and proactively reach out when we are concerned about a player's wellbeing.
Set a maximum BDT amount you are permitted to deposit within a defined time window — daily, weekly, or monthly. Once the limit is reached, no further deposits can be made until the period resets . Limits can be lowered instantly but a cooling-off period applies before they can be raised, ensuring you cannot impulsively override a boundary you set for yourself.
Define the maximum amount of time you wish to spend on db22 in a single session. When your chosen time limit is reached, db22 will display a clear on-screen notification and, if you choose, automatically log you out. Keeping track of time spent gaming is one of the most effective responsible gaming habits you can build.
If you feel you need a more substantial break from gaming, db22 offers a self-exclusion programme. You can choose a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. During self-exclusion, your account is fully suspended — you will not be able to log in, deposit, or receive any marketing communications from db22.
Need a short break without fully closing your account? The cool-off (time-out) feature lets you pause your account for a brief period — 24 hours, 48 hours, 7 days, or 30 days. Your account remains on record but is temporarily inaccessible. This gives you breathing room to reassess your gaming habits without taking a permanent step.
db22 can send you periodic reality check notifications during an active gaming session — reminding you how long you have been playing, how much you have deposited, and whether you are within your self-set limits. These gentle prompts help players in Bangladesh stay grounded and make conscious, informed decisions while gaming on the platform.
Any player may request the permanent closure of their db22 account at any time. Once closed, the account cannot be reopened. Any remaining balance at the time of closure will be processed for withdrawal to your registered bKash or Nagad number following standard verification procedures. Contact our support team 24/7 to initiate a permanent account closure.
Know the Warning Signs
Recognising Problem Gambling
Gambling can become problematic for some people, regardless of their income, background, or experience level. The earlier a problem is identified, the easier it is to address. If any of the following signs feel familiar — whether for yourself or someone you know — please reach out to db22 support or a professional counselling service without delay. There is no shame in asking for help.
- Spending more money on gambling than you originally intended
- Borrowing money or selling possessions to fund gambling
- Chasing losses in an attempt to win back money already lost
- Feeling restless, irritable, or anxious when not gambling
- Lying to family or friends about the amount you gamble
- Neglecting work, studies, or family responsibilities to gamble
- Using gambling as a way to escape stress or negative emotions
- Repeatedly failing to cut down or stop gambling despite wanting to
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using one of db22's responsible gaming tools or contacting support.
Have you ever gambled with money set aside for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling when you are supposed to be focused on other things?
Have you ever felt the need to increase the size of your bets to get the same level of excitement?
Do you feel a sense of guilt or shame after a gaming session, even when you have not lost a significant amount?
Have family members or close friends expressed concern about how much time or money you spend gambling?
Have you tried to cut back on gambling on your own but found it difficult or impossible to do so?
If two or more of the above apply to you, please contact the db22 responsible gaming support team at [email protected] or use the self-exclusion tool in your account settings immediately.
Player Tools
Your Responsible Gaming Toolkit
All of the following tools are available to every registered db22 player in Bangladesh at no charge. To access or activate any of these features, log in to your db22 account and visit the Responsible Gaming section of your account settings, or contact our 24/7 support team directly.
Cap the total BDT amount you can deposit in any 24-hour period via bKash, Nagad, Rocket, or Upay.
Set a rolling 7-day cap on total deposits to ensure your weekly gaming budget remains predictable and manageable.
Define the maximum amount you can deposit across any calendar month, providing a broad financial safety net.
Receive an on-screen alert after a chosen duration (e.g., 30 minutes, 1 hour) reminding you to take a break.
Temporarily suspend your account for 24 hours up to 30 days without permanently closing it. Takes effect immediately.
Block access to your db22 account for 1 to 12 months, or permanently. Includes opt-out from all marketing.
Set a maximum net-loss threshold per day, week, or month. Once reached, further wagering is paused for the period.
Periodic alerts during live sessions showing elapsed time, total deposited, and net position for the session.
Age Verification
db22 Is 21+ Only
The db22 platform is strictly for adults aged 21 years and above. This is not merely a terms and conditions formality — it is a firm policy enforced through our Know Your Customer (KYC) verification process. Every player who registers on db22 is required to verify their age before they are permitted to make a deposit or withdraw winnings.
Acceptable age-verification documents include a valid Bangladeshi National Identity Card (NID), a valid passport, or a valid driving licence. Players who cannot provide proof that they are 21 or older will have their account suspended until verification is completed.
If you are a parent or guardian in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city in Bangladesh, and you are concerned that a minor in your household may be accessing gambling platforms online, we strongly recommend installing reputable parental control software on shared devices. db22 actively cooperates with parental control filtering services that allow families to block access to gambling websites at the network level.
If you believe a minor has registered: Contact db22 support immediately at [email protected]. We will investigate the account without delay and take all necessary action, including immediate account closure and secure deletion of any data associated with an underage user.
Age Verification Process
db22's three-step age verification ensures only eligible adults aged 21 and above can access and use the platform.
Register — Provide your date of birth and mobile number during sign-up.
Submit ID — Upload a government-issued photo ID (NID, passport, or driving licence).
Verified — Once approved, full platform access including deposits and withdrawals is enabled.
Need Help?
We Are Here For You
If gambling is causing you or someone close to you distress, financial hardship, or relationship difficulties, please reach out. db22's responsible gaming support team is available around the clock. Reaching out takes courage — and we will treat every request with complete confidentiality and without judgement.
Live Chat Support
Available 24 hours a day, 7 days a week. Log in to your db22 account and click the live chat icon to speak with a member of our responsible gaming team in real time.
Available 24/7Email Support
For non-urgent responsible gaming enquiries, account closure requests, or to activate self-exclusion, send us a message. We aim to respond within 24 hours Bangladesh Standard Time (BST, UTC+6).
[email protected]Account Settings
Many responsible gaming tools — including deposit limits, session limits, cool-off periods, and self-exclusion — can be activated directly from within your db22 account settings without needing to contact support.
Self-service toolsExternal Support Organisations: If you feel you need professional counselling beyond what db22 can provide, we encourage you to seek help from qualified mental health or addiction professionals in Bangladesh. Speak openly with a trusted doctor, counsellor, or community support worker about your situation. Early intervention leads to the best outcomes.
Continue Exploring db22
Play Smart, Play Safe
Now that you know how db22 supports responsible gaming, feel free to explore our games with confidence. Whether you enjoy cricket betting, slots, or live casino action — always set your limits first and play within your means. 21+ only.
21+ Only Gambling can be addictive. Please play responsibly and only wager what you can afford to lose.